Booking, Payment & Cancellation Policy

1. Payment Policy

Our payment milestones are structured as follows:

• 50% advance payment is required to confirm a booking. Dates are formally secured only upon receipt and clearance of this advance payment.
• Remaining 50% is payable at check-in upon arrival at the property, prior to room handover.
• Festive and blackout periods require 100% advance payment at the time of booking to confirm the reservation.

Payment Methods & Currency

Payments can be remitted using UPI, major credit/debit cards, Net Banking, or Direct Bank Transfer (NEFT/IMPS). All rates and transactions are billed in Indian Rupees (INR) and include applicable taxes unless specified otherwise.

2. Cancellation & Refund Policy

If you need to cancel your reservation, refunds are calculated strictly in accordance with the following schedule:

* The cancellation window is calculated based on standard check-in time (2:00 PM) on the scheduled arrival date.

3. Festive & Blackout Periods

Due to peak holiday demand and non-recoverable accommodation blocks, reservations falling during festive seasons, national holidays, and designated blackout dates require 100% advance payment and are strictly non-refundable regardless of the date of cancellation.

Festive and blackout periods include:

• Christmas & New Year holidays (December 20 through January 5).
• Onam festival week.
• Diwali holidays.
• Designated peak holiday weekends and national holiday dates (as specified during booking).

4. How to Submit a Cancellation Request

All cancellation requests must be submitted in writing by the primary guest who made the reservation:

• By Email: Send an email to info@spinoratravel.com with your Booking Reference Number, property name, and confirmed dates of stay.
• By Phone / WhatsApp: Contact our reservation team at +91 97470 85964 to follow up on your written request.

A cancellation is considered effective on the date and time when written notification is acknowledged by Spynora.

5. Refund Processing Timelines

Eligible refunds approved under Section 2 are processed back to the original method of payment (bank account, card, or UPI) within 7 to 10 business days from the date of written cancellation confirmation.

Refunds cannot be issued in cash or transferred to third-party accounts. Processing times may vary slightly depending on your issuing bank's settlement schedule.

6. Rescheduling & Date Modifications

Requests to reschedule your stay or change dates must be made in writing at least 15 days prior to check-in. Rescheduling is subject to property availability, host approval, and any applicable seasonal rate differences.

Requests made less than 15 days before check-in or during festive/blackout periods are treated as cancellations subject to the policy in Section 2.

7. No-Shows & Early Departures

• No-Shows: If a guest fails to check in on the scheduled arrival date without prior written communication, the reservation will be cancelled with no refund.
• Early Departures: In the event of an early check-out or shortened stay after arrival, no refund will be issued for unused nights.

8. Cancellations by Spynora or Property Host

In the rare event that Spynora or a property host must cancel a confirmed reservation due to unforeseen circumstances (e.g., severe natural disaster or major property damage making the home uninhabitable), we will offer you an alternative comparable stay or provide a 100% full refund of all amounts paid.