Privacy & Cookie Policy

1. Information We Collect

We collect information necessary to confirm bookings, coordinate your stay, and provide guest support:

• Contact and Identification Information: Full name, email address, telephone/WhatsApp number, and postal address.
• Booking and Stay Details: Dates of arrival and departure, chosen villa or property, total number of adult and child guests, and any specific preferences or requirements you submit.
• Government Identification (Hospitality Compliance): In accordance with statutory regulations in India, all adult guests must present valid government-issued photo identification (such as Aadhaar Card, Passport, Voter ID, or Driving License) upon check-in. This information is verified solely for local legal registration requirements.
• Payment and Transaction Details: Records of payments made, transaction reference IDs, dates, and amounts. Sensitive payment information (such as credit/debit card numbers or bank credentials) is processed directly by secure, third-party payment gateways and is not stored on our servers.
• Technical and Browsing Data: IP address, device type, browser type, operating system, and pages visited, collected automatically through cookies and server logs when you visit our website.

2. How We Use Your Information

We use personal data strictly for legitimate operational and hospitality purposes:

• Processing, confirming, and managing your holiday home reservation.
• Sending booking vouchers, check-in instructions, route details, and concierge support.
• Coordinating with on-site villa hosts and caretakers to prepare the property for your arrival.
• Fulfilling legal, statutory accounting, and guest register compliance requirements.
• Responding to your inquiries, support requests, and feedback.
• Monitoring and improving website functionality, performance, and security.

3. Data Storage, Security & Retention

We maintain reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Data transmissions on our website are encrypted using standard HTTPS/TLS protocols.

Personal information is retained only for as long as necessary to complete your booking, resolve any post-stay inquiries, and satisfy statutory tax, accounting, and legal requirements. When no longer required, data is safely deleted or anonymized.

4. Data Sharing & Third Parties

Spynora does not sell, rent, or trade your personal data to third parties for commercial marketing purposes.

We share personal data only in the following necessary contexts:

• Property Hosts and On-Site Managers: We share guest names, arrival timing, and stay details exclusively to prepare the property and facilitate smooth check-in.
• Payment Gateway Providers: To securely process advance and balance payments.
• Legal and Law Enforcement Authorities: When required by court order, law enforcement subpoena, or mandatory statutory guest registration laws in India.

5. Cookie Policy

Cookies are small text files stored on your computer or device by your web browser when visiting a website. They help the website function efficiently and provide useful information to site operators.

Types of Cookies We Use

• Essential Cookies: Necessary for core website operation, security, and basic navigation.
• Analytics and Performance Cookies: Help us measure visitor traffic, understand which pages are popular, and identify technical issues (e.g., Google Analytics). These cookies collect aggregated, anonymous statistics.
• Preference Cookies: Remember your choices, such as filters or preferences, during your visit.

Managing Your Cookies

You can control or block cookies through your browser settings (Chrome, Safari, Firefox, Edge). Please note that disabling certain cookies may affect how pages are displayed or function.

6. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of data where it is no longer required for legal or booking fulfillment obligations.

To submit a privacy inquiry or exercise your rights, please email us at info@spinoratravel.com.

7. Children's Privacy

Our website and reservation services are intended for adults aged 18 and older. We do not knowingly collect personal data from minors. Any details concerning children traveling as part of a family group must be provided by a parent or legal guardian.

8. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our hospitality operations or applicable regulations. Revisions will be published on this page with the updated date.